At Brandit Shop, we’re committed to equipping adventurers with premium tactical and outdoor wear. Below you’ll find answers to common questions about our products, delivery, and services.

About Brandit Shop

Who is Brandit Shop for?

Our core customers are outdoor enthusiasts, tactical professionals, and adventure-seeking families who demand durable, military-inspired apparel. From mountain guides needing reliable fleeces to security professionals requiring combat uniforms, our gear is built for performance.

What’s your product style?

We specialise in functional, military-grade outdoor wear with a tactical aesthetic. Our collections range from rugged combat boots to technical base layers, all designed with durability and performance in mind.

Product Questions

Do you offer kids’ outdoor clothing?

Yes! Our Kids section features adventure wear designed to withstand active play while mirroring the quality of our adult collections.

What’s the difference between your jackets and jackets & coats category?

Our Jackets section focuses on tactical and field jackets, while Jackets & Coats includes heavier outerwear for extreme conditions.

Why do some categories like Fleeces appear twice?

This indicates we carry multiple collections within that category (e.g., lightweight and heavyweight fleeces) to suit different mission requirements.

Ordering & Payment

What payment methods do you accept?

We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.

Can I modify my order after placing it?

Orders enter processing quickly. Email [email protected] immediately with your order number – we’ll attempt to accommodate changes if possible.

Delivery Information

Where do you ship?

We deliver worldwide except certain remote regions in Asia and other locations. Our Exeter-based warehouse serves Europe, North America and most global destinations.

What are my shipping options?

We offer two reliable services:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 days with full tracking
  • Free Shipping (orders £50+): EMS, 15-25 days with basic tracking
How long does order processing take?

1-2 business days (up to 3 days during peak autumn/winter seasons when demand for our jackets and fleeces surges).

Who pays customs fees?

International customers are responsible for any customs charges. These vary by country and aren’t included in our shipping estimates.

Returns & Exchanges

What’s your return policy?

You have 15 days from delivery to return unworn items with original tags. Combat uniforms and footwear must be in original packaging.

Who covers return shipping costs?

Customers are responsible for return postage. We recommend using tracked services for valuable tactical gear.

How long do refunds take?

Processed within 5 business days of receiving your return. Allow additional time for your bank to process the transaction.

Customer Support

How do I contact your team?

Our tactical support squad stands ready at [email protected] for any mission-critical questions.

Do you offer product recommendations?

Absolutely. Tell us about your operational requirements or adventure plans and we’ll suggest the perfect gear configuration.

Ready to gear up? Explore our performance wear collections and experience delivery as dependable as our products.